Support

Write to us, a human answers: patrolpad@ncoo-dev.com

Common questions

My QR code is not recognised

PatrolPad only accepts the QR codes it generated for that same site (that is what makes your reports trustworthy). If you reprinted stickers after deleting and recreating a checkpoint, print the current sheet again from the site screen.

Does it work without signal?

Yes, entirely. Patrols, photos, incidents and report generation all work offline. Only the final email needs a connection; it can be sent later.

Where are my reports?

Each patrol keeps its data in the app (site screen, patrol history). The PDF is generated on demand from the patrol summary, so you can re-send it anytime.

My position says "Not recorded"

Allow location access for PatrolPad in iOS Settings. Your position is captured only at the moment of a scan or an incident, never in between.

How do I cancel the subscription?

iOS Settings, your name, Subscriptions, PatrolPad. Or from PatrolPad's Settings screen, Manage subscription. The lifetime purchase has nothing to cancel.

Can I move to a new iPhone?

Yes. Sign in to the same iCloud account on the new device and your data syncs back automatically.